By Ishmael Bobson
Freetown, February 10. Frequent travelers using Freetown International Airport have raised concerns over what they describe as “embarrassing and unprofessional behavior” by airport staff who constantly beg passengers for money. Both inbound and outbound travelers are reportedly subjected to these persistent requests at various checkpoints, turning what should be a smooth travel experience into an unpleasant ordeal.
A recent traveler recounted his experience, describing how cleaners, porters, immigration officers, and even security personnel solicited favors under the guise of friendliness. “Even when you ask a cleaner for directions to the bathroom, you’ll hear phrases like ‘You sister/brother dae ooh,’ meaning, ‘Your sister needs help,'” he said.
For outbound passengers, the situation appears even worse. “At almost every security point, staff members asked for favors,” the traveler lamented. “Even after clearing TSA, additional security staff for Brussels Airlines searched my carry-on and openly begged for local currency when they spotted some in my bag.”
At the immigration desk, officers reportedly use subtle but pointed language to request bribes. “They smile and say things like, ‘We are here for you, sir,’ repeatedly as a disguised plea for money. One officer told me my passport was overdue but assured me, ‘I’ll help you,’ clearly hinting at a favor in return.”
While some passengers empathize with underpaid porters who physically assist with baggage, they find it unacceptable for professionals like immigration officers and security staff to demand tips for doing their jobs.
In many developed countries, tipping is voluntary and offered for exceptional service. However, passengers claim that at Freetown International Airport, tips are often coerced. “They make you feel obligated to tip, and if you don’t, you risk embarrassment or delays,” said the traveler.
Passengers are calling for urgent reforms to curb this behavior and improve customer service at the airport. Many believe that stricter oversight, better staff training, and fair wages could help address the issue.
Efforts to contact airport management for a response were unsuccessful at the time of publication.
The persistent begging culture at Freetown International Airport is not just an inconvenience, it’s a blemish on the country’s image as a gateway for travelers. Passengers are urging authorities to take immediate action to restore professionalism and integrity to the airport experience.
Ishmael Bobson
USA
